Payment Policy for Frostnie

Effective Date: January 4, 2025

At Frostnie, we are committed to providing a secure and seamless shopping experience for our customers. Our payment policy outlines the types of payment methods we accept, as well as the security measures we use to protect your information during transactions. Please review our payment policy carefully to ensure a smooth and hassle-free shopping experience.

1. Accepted Payment Methods

We accept a wide range of secure payment methods to make your shopping experience as convenient and flexible as possible. The payment options available at Frostnie include:

  • Credit Cards: We accept major credit cards including Visa, MasterCard, American Express, and Discover.
  • Debit Cards: We accept debit cards linked to major financial institutions.
  • PayPal: PayPal provides a secure and easy way to complete transactions using your PayPal balance, bank account, or linked credit/debit card.
  • Apple Pay: For users on Apple devices, we accept Apple Pay for a fast, secure checkout process.
  • Google Pay: We also accept Google Pay for Android users, ensuring a smooth and quick payment process.
  • Gift Cards: Frostnie gift cards are also accepted as a form of payment for purchases on our website.

All payments are securely processed through encrypted payment gateways to ensure that your financial information remains safe and private.

2. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. This email will include the details of your order, including the items purchased, billing and shipping addresses, and the total amount charged. If you do not receive this email, please check your spam folder or contact us at info@frostnie.com to confirm your order status.

3. Payment Authorization

To ensure the validity of your payment and protect against fraud, Frostnie may perform a payment authorization check with your payment provider. If there are any issues with payment authorization (such as insufficient funds or incorrect payment details), we will notify you via email and request you to provide an alternative payment method.

4. Billing Information

Please ensure that your billing information (such as your billing address and payment details) is accurate and up-to-date when placing an order. This helps prevent delays in processing your order. Any discrepancies in the billing information could result in delays or cancellations. If you notice an error in your billing details after placing an order, please contact us immediately so we can correct the information before your order is processed.

5. Sales Tax

In accordance with U.S. state tax laws, Frostnie is required to collect sales tax on orders shipped to certain states. The applicable sales tax will be calculated and added to your order total during the checkout process based on the shipping address you provide. The sales tax rate will vary depending on the state or local tax rates.

6. Currency

All prices listed on the Frostnie website are in U.S. dollars (USD). If you are shopping internationally, please note that your bank or credit card issuer may apply currency conversion fees or exchange rate adjustments. Frostnie is not responsible for any additional charges or fees imposed by your payment provider.

7. Payment Processing Times

  • Credit and Debit Card Payments: Payments made via credit or debit card are processed immediately, allowing us to begin processing and shipping your order as quickly as possible.
  • PayPal Payments: PayPal transactions are processed instantly, and you will receive an order confirmation immediately after the payment is completed.
  • Apple Pay and Google Pay: Payments made via Apple Pay and Google Pay are also processed immediately, offering a quick and seamless checkout experience.

8. Failed or Declined Payments

If your payment is declined for any reason, such as insufficient funds, incorrect card information, or an issue with your payment provider, we will notify you immediately. Please review your payment details and try again with an updated payment method. If the problem persists, contact your bank or payment provider, or reach out to our customer service team for further assistance.

9. Refunds and Cancellations

If you need to cancel or modify your order, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled or modified. If you receive an incorrect or damaged item, please refer to our Return and Refund Policy for instructions on how to request a return or exchange.

All refunds will be issued to the original payment method. Depending on your payment provider, it may take a few business days for the refund to be processed and reflected in your account.

10. Security and Fraud Prevention

At Frostnie, the security of your personal and payment information is a top priority. We use SSL encryption technology to secure all data transmitted through our website. Additionally, we employ advanced fraud detection measures to protect you from unauthorized transactions.

If we detect any suspicious activity or fraudulent transactions, we reserve the right to cancel the order and request further verification before proceeding with the payment.

11. Customer Support

If you have any questions or concerns about payments, billing, or transaction issues, our customer support team is here to assist you. Please feel free to reach out via the following contact methods:

Our team is available to help resolve any issues and ensure your shopping experience with Frostnie is seamless and secure.