Shipping Policy for Ratitechnie
Effective Date: January 4, 2025
At Ratitechnie, we aim to provide our customers with a seamless shopping experience from start to finish. Our shipping policy is designed to ensure that you receive your products in a timely, safe, and efficient manner. Below, you will find detailed information about our shipping practices, costs, delivery times, and other important shipping-related policies.
1. Order Processing Time
Once your order is placed, we strive to process and ship it as quickly as possible. Orders are typically processed within 1-2 business days after receipt of payment. Orders placed during weekends or public holidays will be processed on the next available business day. We will notify you via email once your order has been shipped, along with tracking details for your convenience.
2. Shipping Methods and Delivery Times
We offer a range of shipping methods to ensure your products reach you according to your preferences. The delivery time for each shipping method depends on your location and the carrier’s schedule.
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Express Shipping: Estimated delivery within 1 business day for select locations (available for an additional fee).
Please note that delivery times are estimates and may vary depending on factors such as weather conditions, shipping carrier delays, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated during checkout based on the weight, size, and destination of your order. We offer free standard shipping for orders over $100 within the contiguous United States.
For expedited or express shipping, the cost will be calculated based on the selected shipping method and destination. You will be able to review the shipping charges before finalizing your order.
4. International Shipping
Currently, Ratitechnie only ships within the United States. We do not offer international shipping at this time, but we are actively working on expanding our delivery options to other countries in the future. Please check back periodically for updates on international shipping availability.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier’s tracking system. If you have any issues or need assistance with tracking, please feel free to reach out to us at info@ratitechnie.com or call 254-993-1259.
6. Shipping Delays
While we strive to meet all estimated delivery times, there may be occasional delays due to high demand, weather conditions, or issues beyond our control. In the event of a significant delay, we will contact you with updated delivery information.
We appreciate your understanding and patience during these times. Rest assured that we are committed to delivering your order as quickly as possible.
7. Lost or Damaged Items
If you receive an item that is damaged or if your order is lost in transit, please contact us within 7 days of receiving the item or noticing the issue. We will work with the shipping carrier to resolve the problem and ensure you receive a replacement or refund.
To initiate a claim for lost or damaged items, please reach out to our customer service team at info@ratitechnie.com or call 254-993-1259. We will guide you through the process and assist you in getting the matter resolved.
8. Delivery Address
Please ensure that your shipping address is accurate and complete when placing your order. Ratitechnie is not responsible for any delays or lost shipments due to incorrect or incomplete address details. If you notice an error in your shipping address after placing an order, please contact us immediately at info@ratitechnie.com to make the necessary corrections.
9. Shipping Restrictions
Certain items may have specific shipping restrictions, such as hazardous materials or large products. If any of the items in your order are subject to such restrictions, we will inform you before processing the shipment. In some cases, additional shipping fees may apply.
10. Customer Support
If you have any questions or concerns regarding shipping, delivery times, or tracking, our customer support team is here to assist you. You can reach us at:
- Email: info@ratitechnie.com
- Phone: 254-993-1259
We are always happy to help ensure that your shopping experience with Ratitechnie is smooth and satisfying.
Thank you for choosing Ratitechnie! We are committed to providing you with fast, reliable, and efficient shipping so you can enjoy your new tech products as soon as possible.