Sales Policy for Frostnie Tech Store
Effective Date: January 4, 2025
Welcome to Frostnie Tech Store! We offer a wide range of high-quality tech products, including the latest gadgets, electronics, and accessories. Our goal is to provide you with a seamless shopping experience, ensuring that you find the best tech products that meet your needs. Please read the following sales policy to understand how we handle orders, payments, shipping, and more.
1. General Terms
By visiting our website, frostnie.com, and making a purchase, you agree to comply with our Sales Policy, as well as our Terms and Conditions and Privacy Policy. This policy applies to all visitors, users, and customers who purchase products from our website.
If you have any questions or concerns, feel free to contact us at:
- Email: info@frostnie.com
- Phone: 513-345-7955
- Street Address: 1240 Goldie Lane, Cincinnati, Ohio, United States
2. Product Information
At Frostnie Tech Store, we aim to provide accurate product descriptions and information on all items available for purchase. However, we do not guarantee that all product descriptions, images, or prices are entirely accurate. If there are any discrepancies in product details, we reserve the right to correct them and notify you.
- Availability: We strive to keep our inventory up-to-date, but availability may vary. If an item is out of stock or unavailable, we will notify you as soon as possible.
- Product Features and Specifications: All technical details, images, and specifications are provided for informational purposes. While we try to ensure that these details are accurate, they may change without prior notice.
3. Ordering Process
- Placing an Order: When you place an order on frostnie.com, you will receive an email confirmation acknowledging that we’ve received your order. This confirmation is not an acceptance of your order. Orders are processed and accepted once payment has been confirmed and verified.
- Order Acceptance: We reserve the right to accept or reject any order for any reason, including issues related to product availability or payment verification.
- Pricing: Prices are listed in US dollars and are subject to change. Any price adjustments will be reflected before checkout. All prices displayed on the website include taxes, if applicable, and shipping costs will be calculated during checkout.
4. Payment Methods
We offer a variety of secure payment options for your convenience:
- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- PayPal: Pay through your PayPal account for a quick and secure checkout.
- Other Payment Methods: We may also offer other payment methods, including local payment services.
All payments must be made in full before an order can be processed. By submitting your order, you authorize us to charge the total amount to your selected payment method.
5. Shipping and Delivery
- Shipping Options: We offer various shipping options to meet your needs. The shipping cost will be calculated at checkout based on your shipping address and the delivery method selected.
- Order Processing Time: Orders are typically processed within 1–2 business days. However, please allow up to 3 business days for order processing during peak periods or promotional events.
- Shipping Time: Estimated delivery times will be displayed during checkout. Please note that delivery times are approximate, and we cannot guarantee specific delivery dates.
- International Orders: Currently, we only ship to the United States. If we expand our shipping areas, we will notify our customers accordingly.
- Shipping Delays: Frostnie Tech Store is not responsible for delays caused by third-party shipping providers, customs, or unforeseen circumstances.
6. Returns and Exchanges
Please refer to our Return and Refund Policy for detailed instructions on how to return or exchange a product. Our policy ensures that you are fully satisfied with your purchase, and we accept returns for faulty or damaged items in accordance with our terms.
- Eligibility for Return: Products must be returned within 30 days of receipt, in their original condition, and packaging.
- Non-returnable Items: Some items, such as open-box or used products, may not be eligible for return. For a full list of non-returnable items, please consult our return policy page.
7. Sales Tax
Sales tax is applicable to orders shipped within certain states in the U.S. The exact tax rate will be calculated and displayed at checkout. By placing an order, you consent to the application of sales tax based on your shipping address.
8. Customer Support
At Frostnie Tech Store, we pride ourselves on providing exceptional customer service. If you have any issues or need assistance, please don’t hesitate to reach out to us.
- Phone: 513-345-7955
- Email: info@frostnie.com
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
Our customer service team is available to help with any inquiries, product issues, or general information.
9. Warranty and Product Support
- Manufacturer’s Warranty: Some products may come with a manufacturer’s warranty. Please review the product details on the product page or refer to the warranty terms provided by the manufacturer.
- Product Support: For product setup or troubleshooting, please consult the product manual or reach out to us for assistance.
10. Limitation of Liability
Frostnie Tech Store is not liable for any damages, direct or indirect, arising from the use or inability to use the website or our products. We are not responsible for any loss of data or profits resulting from the use of our products.
11. Privacy and Data Protection
Please read our Privacy Policy to understand how we collect, use, and protect your personal information.
12. Changes to the Sales Policy
Frostnie Tech Store reserves the right to modify or update these Sales Policy terms at any time. Any changes will be posted on this page with an updated effective date. Please review these terms periodically for any changes.
By continuing to use our website and purchasing products from us, you agree to the updated terms.
Thank you for choosing Frostnie Tech Store. We are committed to providing you with the best tech products and an outstanding shopping experience.